Refund policy

Returns and Refunds

As all items are made to order and sold on a pre-order basis, we do not accept returns or refunds as a general rule.
Once an order is confirmed, cancellations, changes, returns and refunds cannot be accepted.

Defective Items

If an item has a defect, we will provide an exchange. A refund will be issued only if no replacement stock is available.
We will also exchange the item if a product different from your order was delivered.
Please contact us at support-global@maison-sbond.com within 5 days of receiving the product, with the item unused and accompanied by clear photos showing the issue.

Cases Where Returns and Exchanges Cannot Be Accepted

• Customer preference (different from the image, colour, size, texture, ordering mistake, etc.)
• If the item has been used or has absorbed scent
• If more than 5 days have passed since delivery
• If the enclosed invoice or accessories have been lost, damaged or discarded
• If the item was returned without prior contact
• Items ordered outside this store

Characteristics of Natural Leather

We sell only new items that meet our own quality standards. As natural leather is used, each piece differs slightly and small marks or wrinkles may be visible. These are not defects and do not qualify as grounds for return.

Refusal of Receipt and Long-Term Absence

If you refuse receipt, or if the item is returned to us because it was not collected within the carrier's storage period, we will charge the round-trip shipping costs and packaging material costs as necessary expenses.

Customs Duties

Customs duties and import taxes are not included in the product price or shipping fee. If incurred, they are the responsibility of the customer.

Contact: support-global@maison-sbond.com