Legal notice
Seller Information and Transaction Terms
This is the disclosure required under the Japanese Act on Specified Commercial Transactions. The original text is in Japanese; the English below is provided for reference.
Selling Price
The selling price is the amount displayed (listed price, consumption tax included).
As items are shipped internationally, customs duties and other charges may be incurred separately from the product price and shipping fee.
Shipping Fees
International shipping is 8,600 JPY to the United States and 5,600 JPY to all other countries and regions.
The shipping fee is calculated at checkout based on your destination.
All items are shipped from Japan.
Customs Duties and Clearance Fees
For international shipments, any customs duties and clearance fees incurred during the customs process are the responsibility of the customer.
We do not cover these costs at the time of shipping; they must be paid separately to the local customs office.
If the shipping address is incorrect, additional shipping charges will be incurred. Please enter a correct address.
Please note that delivery may take longer than usual due to postal conditions and customs clearance.
Payment Timing and Method
[Payment method]
Credit card
PayPal
[Payment timing]
Payment is confirmed at the time you place your order.
※Even for pre-order items paid by credit card, the charge date is the date you placed the order, not the date of shipment.
Delivery Period
Products are generally shipped from Japan in sequence approximately 1 to 1.5 months after the order date.
Each item is carefully handcrafted by skilled Japanese artisans, so shipping may be earlier or delayed depending on production conditions.
In addition, after shipment, delivery may be delayed due to international shipping conditions, customs procedures, local holidays, weather conditions, or other factors beyond our control.
Special Terms Regarding Returns
We sell only new items that have passed our own product standards.
As natural leather is used, each piece differs slightly and small marks or wrinkles may be visible. We ask for your understanding in advance.
[Handling of defective items]
Defective items will be exchanged for items in good condition. However, if no replacement stock is available, a refund will be issued.
[Handling of exchanges]
We will exchange the item if a product different from your order was delivered.
In the case of an initial defect or incorrect delivery, please contact us within 5 days of receiving the product, with the item unused and accompanied by clear photos showing the issue.
[Returns and exchanges not accepted]
- Customer preference (different from the image, colour, size, texture, ordering mistake, etc.)
- If the item has been used or has absorbed scent
- If more than 5 days have passed since delivery
- If the enclosed invoice or accessories have been lost, damaged or discarded
- If the item was returned without prior contact
- Items ordered outside this site
※We do not accept any returns or refunds.
（※If you refuse receipt, we will charge the round-trip shipping costs.）
※We may restrict use of the site for customers with a marked history of refused receipt, long-term absence, or cancellation.
[Returns from overseas]
Return shipping costs, as well as customs clearance fees and taxes incurred in each country, are the responsibility of the customer.
If we confirm the item is defective, we will send a replacement. We do not offer refunds.
Cancellation
We do not accept any cancellations after purchase.
Entering the Delivery Address
Please take care to avoid errors or omissions in your address.
Once an item has been shipped, it cannot be resent or forwarded to a different address. In the event of incorrect entry, please contact the carrier yourself. All additional costs for forwarding are borne by the customer.
To prevent problems such as loss, we do not accept shipments to hotels. Please enter your residential address.
If you wish to change the delivery address after your order is confirmed, updating your account information alone will not take effect. Please contact us by email as soon as possible. Changes cannot be made after shipment.
Redelivery and Long-Term Absence
Redelivery requires an additional shipping fee. We cannot redeliver until payment of the additional shipping fee is confirmed.
If the item is returned to us because it was not collected within the carrier's storage period, we will charge the round-trip shipping costs and packaging material costs as necessary expenses.
Tracking Numbers
We do not include tracking numbers in shipping confirmation emails. Delivery status after shipment is provided to customers who contact our inquiry desk.
Characteristics of Natural Leather Products
This product is made from genuine leather, so wrinkles, colour variations between individual pieces, and small marks may be visible as part of the natural character of leather.
In addition, due to changes in temperature or humidity, or temperature differences during shipping, natural oils or wax within the leather may rise to the surface and appear as a white haze (known as “Bloom”).
This is a natural characteristic of leather and is not mold or a product defect. In most cases, gently wiping the surface with a soft dry cloth restores its original state.
Seller Name and Contact
[Company] Akemi Co., Ltd.
[Representative] Akemi Ohno, Representative Director
[Address] 3-10 Nakazaki, Kita-ku, Osaka-shi, Osaka 530-0016
[Phone] +81-90-7187-1788
We do not accept inquiries by phone. Please contact us by email or DM.
[Email] support-global@maison-sbond.com